Payment, shipping and other information
Do you have a VAT number? Then request a login in advance by sending an email to email@example.com or sending a message via WhatsApp to +32474335656. An invoice will be automatically generated after your order. If you have a VAT number from another country in the European Union, you can order without VAT using your login. You can also order without VAT using your login for export outside the EU.
We ship worldwide. If the country of your choice is not available when placing your order, please send your order by email or WhatsApp to firstname.lastname@example.org or +32474335656. I will then send you a quote with the correct shipping costs. Shipping costs depend on the weight and destination country and are automatically calculated after you have entered your location.
Shipping costs are automatically calculated on the webshop based on weight and volume.
After shipment, you will receive a confirmation by email with the tracking number. You will then have the opportunity to adjust the delivery and have the package delivered to a different location or to a Parcelshop.
DPD Parcel Shop with 4 euro discount and payment by bank transfer:
We can also ship your order to a DPD Parcel Shop. In that case, we can give you a 4 euro discount on shipping costs for packages up to 20 kg. You can find the DPD Parcel Shops on the DPD website: https://www.dpdgroup.com/nl/mydpd/parcel-shops/search.
When placing your order on our webshop, enter the address of the DPD Parcel Shop under "DELIVERY ADDRESS" and enter "DPD Parcel Shop + the name of the parcel shop" under name.
Under delivery method, choose "STANDARD DELIVERY". To take advantage of the 4 euro discount, choose payment by bank transfer. You may deduct the amount of 4 euros from the total price including VAT. We will send the order as soon as we have received the payment.
For shipping within Europe, we use GLS as standard. GLS collects our packages daily at 5 pm. Delivery within the Benelux is usually made within 24 hours. The standard delivery time for destinations within Europe usually varies between 24 and 96 hours. GLS delivers from Monday to Friday during office hours. For shipping outside Europe, we usually work with Fedex, UPS or DHL.
If you choose DPD with a 4 euro discount: your order will be shipped the next working day. The delivery time is similar to that of GLS.
Customer satisfaction is very important to us. But sometimes we make mistakes, which can make you the victim. That should of course not happen. That is why we are happy to solve your complaint. Please contact me (Ives Van Meenen) directly via telephone number 0474335656 (from the Netherlands 0032474335656), email (email@example.com), Skype (ivesvanmeenen) or Messenger (ivesvanmeenen).
Right of withdrawal: you can terminate an agreement relating to the purchase of a product during a cooling-off period of at least 14 days without giving reasons. The entrepreneur may ask you for the reason for the withdrawal, but you are not obliged to give it. The cooling-off period starts on the day after you receive the delivery. You can return or send the product back to us. The shipping costs for the return are at your own expense.
Dispute resolution: If you are not satisfied with the handling of your complaint, you can submit it to the Consumer Ombudsman's Service (see https://consumerombudsman.be/en). You can also submit your complaint to the Dispute Resolution Board via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
Shipping to the United Kingdom. We only ship orders to customers who have an EORI number. If you do not have an EORI number, please place your order with the description "prepayment". Please do not pay for it yet. We will provide you with instructions for purchasing directly from a partner in the United Kingdom, where we will send the order. Our partner will then send the order to you.